| 9.00 - 10.00 | Registration |
| 10.00 - 10.35 | Welcome |
| 10.00 - 10.10 | Jacek Majchrowski, Mayor of Krakow |
| 10.10-10.20 | Elżbieta Bieńkowska - European Commissioner for Internal Market, Industry, Entrepreneurship and SMEs |
| 10.20 - 10.35 | Denis Ricard - Secretary General of the Organization of World Heritage Cities (OWHC) |
| 10.35-11.00 | Challenges for tourism in historical cities |
| 11.00 - 11.30 | coffee break |
| 11.30 - 12.00 | case study introducing panel 1: AMSTERDAM |
| 12.00 - 13.30 | panel 1: 24-HOUR CITY |
| 13.30 - 14.30 | lunch |
| 14.30 - 15.00 | case study introducing panel 2: EDINBURGH |
| 15.00 - 16.30 | panel 2: GOOD LIFE VS. ATTRACTIVE DESTINATION? |
| 16.30 | closing of the first day |
| 20.00 | welcome reception - Gallery of The 19th-Century Polish Art the Sukiennice (The Cloth Hall), Rynek Główny 3 |
| 08.30 - 10.30 | a theme walk in Krakow |
| 10.30 - 11.00 | coffee break (ICE Kraków) |
| 11.00 - 11.30 | case study introducing panel 3: BREGENZ |
| 11.30-13.00 | panel 3: SMART CITY, FOR WHOM? |
| 13.00 - 13.30 | the signing of the letter of intent on future cooperation |
| 13.30 -14.00 | wrap up of the conference by Andrzej Kulig, Deputy Mayor of Krakow |
| 14.00 - 15.00 | lunch, closing of the conference |
